Usability is like world peace - we all want it, but how do we get there? There are plenty of sites out there with advice on how to do card sorting, persona creation, wire frames, & even how to test, but if you don't set out a road map for your work and clearly explain this to either the Approver for the project budget or the Project Manager - your work will blow out with regard to time and cost. People wont also understand what you are doing, or the purpose. So - set yourself up a road map. Allocate time estimates as to how long it might take you to complete this tasks, and then hold a short intro session as to what you're doing and why. This might be in the form of a Powerpoint. Here is a road map for refining usability of an external website which you might like to use.
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